When will the Braincrack team respond to my comment / message?
Lewis & Emily will be available to respond to messages and comments between 11AM - 5PM GMT Monday - Friday. We’ll do our best to reply as fast as we can, but please be patient as we’re running this campaign while wrangling a toddler!
Last updated: February 01, 2022 07:27
Can I make a retail pledge?
Yes! Please complete our quotation request form (https://forms.gle/K4Ki1nt3giuygYN58) and we’ll get back to you with a quote.
Last updated: February 01, 2022 07:28
Are you using a pledge manager? How do I get access?
Yes, we’re using BackerKit as our pledge manager. If you back for £1 you will be invited to the pledge manager and get updates after the KS ends.
Last updated: February 01, 2022 07:30
What languages are available?
This campaign is for the English edition ONLY! More language editions will be coming soon.
Last updated: February 01, 2022 07:30
When will I pay for shipping?
Shipping will be charged in the pledge manager once the campaign is over.
Last updated: February 01, 2022 07:30
When will I pay for add-ons?
You can pay for add-ons during the campaign, or add them to your order in the pledge manager.
Last updated: February 01, 2022 07:30
Who are you using for fulfilment?
We are using the following teams for fulfilment - - Orders headed for the US, Canada, Mexico, Brazil, Argentina, Chile and Uruguay will be fulfilled by Quartermaster Logistics. - Orders headed for Taiwan, Singapore, Japan, Malaysia, South Korea, Thailand, Hong Kong, Indonesia, The Philippines, China, India and Saudi Arabia will be fulfilled by VFI. - Orders for New Zealand and Australia will be fulfilled by VR Distribution. - All other areas (primarily the UK and Europe) will be fulfilled by Spiral Galaxy.
Last updated: February 01, 2022 07:30
Will I need to pay VAT or customs duties?
Please refer to our shipping tables on the main page to find customs information for your area.
Areas that we ship customs free to will not have any VAT added to their pledge – this is already considered in our margins.
Last updated: February 01, 2022 07:30
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.